Effective Date: January 12, 2026
Biltmore is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our residential and commercial remodeling services in Austin and Houston, Texas.
By using this website or submitting information to us, you consent to the terms of this Privacy Policy. If you do not agree, please refrain from using the site.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, property address, and any other details you provide when requesting a free estimate, contacting us, or inquiring about our services—including ADUs, complete home remodeling, home additions, custom pools, new construction, and general contracting.
Project Information: Details about your residential or commercial remodeling project, property specifications, design preferences, and project timelines that help our team of architects, designers, and engineers serve you better.
Non-Personal Information: IP addresses, browser types, device information, and browsing activity collected through cookies or similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide free estimates for your remodeling projects
- To communicate with you regarding project updates, scheduling, and support
- To coordinate services among our architects, designers, and engineers
- To improve our website functionality and user experience
- To comply with legal and regulatory obligations
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. By using our site, you consent to our use of cookies.
Necessary Cookies: Essential for website functionality.
Analytics Cookies: Help us understand how visitors interact with our site.
You can control or disable cookies through your browser settings. However, disabling cookies may impact website functionality.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following scenarios:
- With trusted service providers who assist in delivering our services (e.g., website hosting, project management tools)
- To comply with legal obligations or enforce our terms and policies
- With subcontractors or partners involved in completing your remodeling project, only as necessary
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access your data
- Request correction or deletion of your data
- Withdraw consent for data processing
To exercise these rights, please contact us at biltmorezoom@gmail.com or call (512) 496-0908.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. As a bonded, registered, and insured company with over 40 years in business, we take the security of your data seriously. However, no method of transmission over the Internet is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Biltmore
Phone: (512) 496-0908
Email: biltmorezoom@gmail.com
Hours: Monday – Saturday, 9:00 AM – 5:00 PM
Serving Austin & Houston, Texas | Locally Owned & Operated | 40+ Years in Business